ORDER CANCELLATION.

You have the right at all times to send an online request through the Website to cancel all or part of a non-executed pending order that you have placed and which is not yet ‘confirmed’ in your Account, for the part that is open. An order cannot be revoked where the order has been accepted for processing or has been executed. You agree that when we have commenced processing your order or have executed your order, the order cannot be cancelled. When your order is being processed, this is indicated in your Account in the order overview. Usually, this status does not last longer than approximately ten minutes. Orders that are being processed or have been executed cannot be revoked because we have covered the order in the market and thus the price has been committed to or locked in.

REFUND

If the buyer cancels the order before it is executed and as long as he has completed the payment, a full refund will be issued to the buyer's original payment method.

If the buyer completed payment and the seller cancels the order, a full refund will be issued to the buyer's original payment method.

In general, if you wish to cancel your order, please contact us as soon as possible to inform you of the status of the order and the possibility of a full or partial refund.